Aug. 25th, 2014
Most property managers have a multitude of maintenance and repair requests coming in every day. Juggling all of these requests can be quite a challenge. Does your property management company know how to prioritize maintenance requests while still tackling all of them in a timely manner?
While some repair requests can be postponed for a short time, others should be addressed quickly. A good property management company will know how to discern between these two situations and will take quick action to handle emergencies first.
What, then, are the guidelines to follow when deciding which repairs need an immediate response? The five situations below should be considered emergencies. A quality management company will address these problems as quickly as possible in order to prevent harm to tenants and property.
A good property manager will respond quickly to all requests to assess the seriousness and reassure tenants that their repairs will be handled as soon as possible whether they are emergencies or not.
This makes for a good relationship between tenants and management and helps occupants feel that their concerns are important to the management company. Good customer service and a quick and caring response goes a long way toward happy tenants. As a result, they will stay longer and spread the word about your wonderful property to friends and family.
If you are ready to work with a property management company that truly excels in caring for your property and tenants, call us today. We are here to help.