Emergency! Does Your Property Manger Know How to Handle It?

Aug. 25th, 2014

Property Maintenance

Most property managers have a multitude of maintenance and repair requests coming in every day. Juggling all of these requests can be quite a challenge. Does your property management company know how to prioritize maintenance requests while still tackling all of them in a timely manner?

While some repair requests can be postponed for a short time, others should be addressed quickly. A good property management company will know how to discern between these two situations and will take quick action to handle emergencies first.

What, then, are the guidelines to follow when deciding which repairs need an immediate response? The five situations below should be considered emergencies.  A quality management company will address these problems as quickly as possible in order to prevent harm to tenants and property.

  1. Major water leaks. Any leaking water, whether it comes from a leaky pipe, an overflowing sink or toilet, or a dripping roof in a rainstorm, has the potential to do real damage to a property’s walls, carpeting, wiring or even the internal structure of the building. Leaks should always be addressed right away and repaired quickly to prevent further damage.
  2. Lack of heat or air conditioning. In climates in which temperatures drop very low or climb very high, heating and cooling malfunctions get emergency status. Being without heat in the winter or without air conditioning in the summer can be a health hazard, especially for children and the elderly.
  3. Structural issues. This can include anything from floors and walls to carports and ceilings. Any sagging or crumbling in the structure is a warning sign of more menacing things and should be handled immediately.
  4. Gas smells. This is very serious and should be treated as such. All tenants should be removed from the area until the gas company has had a chance to inspect and repair any leaks. Gas leaks can lead to carbon monoxide poisoning or, in more extreme cases, a gas explosion.
  5. Lack of running water. This is a necessity for tenants and should be resolved right away. Clean water, both hot and cold should always be available to tenants.

A good property manager will respond quickly to all requests to assess the seriousness and reassure tenants that their repairs will be handled as soon as possible whether they are emergencies or not.

This makes for a good relationship between tenants and management and helps occupants feel that their concerns are important to the management company. Good customer service and a quick and caring response goes a long way toward happy tenants. As a result, they will stay longer and spread the word about your wonderful property to friends and family.

If you are ready to work with a property management company that truly excels in caring for your property and tenants, call us today. We are here to help.